FAQ

Guidelines on How to Buy Sole-Mate’s Shoe Insoles

Here are answers to some of the common questions we get asked at shows. If you have another question you’d like answered, get in touch.

Can I return the insoles?

If you are unhappy with the insoles you can return them to us within 30 days for a full refund. We count this from 3 days after they are posted to you, to allow for any delays in delivery. If ordering from outside the UK please contact us to confirm the return period for your insoles.

How do the insoles work?

Liquid orthotic insoles are clinically proven to reduce pain in the feet, knees, hips and back. They work because fluid, unlike foam or gel, doesn’t flatten or wear down. Instead the fluid is pushed up under the arch of the foot, providing gentle but firm support, helping suffers from flat feet and dropped arches. By supporting the arch they keep the foot correctly aligned which, in turn, aligns the knee, hip and back.

Because you’re now walking on a fluid, rather than a hard shoe, the insoles act as a shock absorber, reducing the impact coming up through the foot helping to significantly reduce pain in the joints. The fluid moves as you walk on it, gently massaging the underside of the foot and this has been proven to significantly increase the circulation to the feet and lower legs.

** For a video demonstration of the insoles please follow the link https://youtu.be/laCJNvK0Ru0**

What size insoles should I buy?

To maximise the benefits from the shoe insoles and ensure that we supply the best fit for your foot, we ask that you measure the length and width of your foot in centimetres and order accordingly.

SIZE Length (cm) Width (cm)
Min Max
XS 22.5 23.5 8
S 23.5 24.5 8
M 24.5 26 8.5
M2 26 27 8.5
L 26.5 27 10
L2 27 28 9.5
XL 28.5 29.5 9.5
XX 30 31.5 10.5

What if the insoles aren’t right for me?

All our insoles come with a thirty day money back guarantee.

What if I order the wrong size?

Don’t worry, contact our Liverpool depot on 0151 345 6061 and speak to one of the team to help identify what would be the correct size for you. We’ll then send out the replacement pair with a return envelope for you to send the others back to us. It won’t cost you anything to get them replaced.